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We are eager to get in touch and see how we can work to remedy this matter alongside you please send our team an email at the email address provided in the signature below so we can get back to you as quickly as possible. You and your wife most certainly deserve to feel like royalty while visiting our Castle, and it deeply disheartens us to hear that we were unable to provide you with a spectacular experience this time around. We completely understand your frustration and we recognize that you chose to stay with us for an extremely celebratory occasion. Rest assured, we have passed this information along to the proper personnel for further consideration, as these circumstances are in no way reflective of our service standards nor best practices. I’ll need to revalueate where I stay next time More Show lessĭear Chris H, Please afford us this opportunity to extend our sincere apologies regarding the uncharacteristic cleanliness and service issues you described in your review of Excalibur. Best part when I tried to notify someone thay said to call the same number that was hanging up on me, I even tried to message them. MGM resorts always look so nice but this place needs work. One beer and a nacho shouldn’t do that to a person. My wife hasn’t been sick in over a decade but something was definitely wrong with that meal. Last but not least, the wife and I ate an early supper and shared some chicken nachos, well that didn’t turn out well.
#XCALIBUR WOW CRACKED#
Then went to grab a towel after a shower and more hair! Also the cracked tiles in the bathroom and mold makes a person feel real clean. Not to mention the weird stains on the pillow case. Couldn’t get the king bed we asked for so we took the queens but when we pulled back the sheets there’s more food crumbs and hair, lots of hair. Then our room was Gross! Food and flower crumbs on the floor. Then once we got there we were told we couldn’t get the room we booked so we took what they had. I was literally transferred 12 times and then when I asked for help I got hung up on. I had tried to call your hotel for 3 days to try and book spa services, show tickets, and champagne for my wife and I’s anniversary for when we got there, but people keep hanging up on me. From the time we booked our trip everything was difficult. Best part when I tried to notify someone thay said to call the.
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